Privacy Policy

We’re committed to safeguarding your privacy and ensuring the security of your personal information. This privacy policy outlines how we collect, use, and protect your data when you interact with our service.

Please take a moment to familiarize yourself with the details provided in this policy to understand how Docket handles your information. By using our website or services, you consent to the practices described in this Privacy Policy.

If you have any questions or concerns regarding our data practices, please contact us at

Thank you for choosing Docket.

Sources of personal data

1. When you sign up with Docket Al
    • When you sign up or leave your email ID with us through our website / web-app or other means.
2. By using our services
    • When you ask Docket questions in the Web App or Slack, we collect the following information
         I. Your e-mail ID
         ii. Questions you ask (we make sure it’s anonymized)
3. Files you upload
    • When you upload a file or link to your Knowledge Sources in Docket, Docket ingests and stores that data securely. 
    • We use ingested data in Slack to help our AI learn and answer your questions.
    • We use ingested data from your integrated apps, such as Intercom, Zendesk, Sharepoint, Google Drive, and more, to answer your questions.
    • Ingested data is deleted once you terminate your contract with Docket.

Usage of personal data

1. We utilize OpenAI to process chats, but only after stripping out personally identifiable information. We do not cross-train any of the LLMs using customer data.
2. To communicate product and company updates over email. You can unsubscribe from these at any time.
3. To help our AI answer questions on Docket Web App and Docket Slack.
4. To help our AI learn and deliver accurate answers

Sharing of personal data

1. We never share your personal information with any third party for any reason.
2. Anonymized data is shared with our product and engineering teams so they can make Docket better for you.

Security and Retention 

1. Access controls: Admins in Docket can choose which channels and apps Docket retrieves answers from, so you can maintain the confidentiality of knowledge in the web-app and specific channels.

2. Data separation: Docket is SOC 2 Type 1 certified. Our LLMs do not train on your data or share it with a third party.

3. Data privacy: We utilize AWS as our cloud service,, which meets the highest data privacy and compliance standards. Read more here.

4. Ingestion API: Docket utilizes "conversations.history" and "conversations.replies" APIs to retrieve Slack conversations.

5. Data Breach: Docket will notify you in writing upon verification of a security breach of the Docket services that affects your data within 72 hours.

6. Docket stores data until termination of contract